Currently, Nielsen Batch orders are fulfilled with the RoD links before providing panelists with the actual digital codes from our suppliers. However, since the client is the first point of contact for all customer support, they receive many inquiries of not receiving the fulfillment email with the RoD link and pin or claims that the RoD pin has expired. For these inquiries, the client then has to reach out to us to do research and/or extend the RoD pin if expired.
To eliminate contacting unnecessary parties and to lower the turnaround time, the client has requested to see if we can add admin functionality in the Nielsen Batch admin portal to provide them the ability to view if a link has been accessed, or if the RoD pin has expired, and if expired, the ability to extend the expiration by 15 days for a total of 2 times.
Note - Typically, for other clients (Ipsos), we would extend for 30 days, but for Nielsen, it'll be 15 days.