It seems that Incomm creates a new item when they have item brand updates. Example Xbox AUS.
We had one item set up with 5 denominations and they informed us that they would no longer accept that item for orders and that we needed to create new items using the New Brand ID. I am able to mark the items NLA in manager and un-map the items just so they don't accidentally get back into a catalog. Although, when I am on the Incomm API site, it gets a bit confusing on what product we are using and not using. (or better yet, what we SHOULD NOT be using) I am not able to mark this item as DO NOT USE on the site anywhere, so in the future I just have to remember not to set this item up. Is it possible for us to remove an item from the offerings on the Incomm API site so that this items doesn't get used again.