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Exchange Tool Improvements

Currently when exchanging an item for an end user, the order system only searches the whole pool for an item.  The problem with this is that our catalogs are hand curated based on pricing (ex - no items over $50), or category (ex - only merch), or client requests and curation (ex - no amazon gift cards, please), or any other number of things including restricting what brands appear in the catalog.  


It would be preferred that the support teams and catalog teams be able to search the actual catalog from which the items are purchased with the flexibility to select the whole pool when needed.  This way we don't run the risk of exchanging an item for an item not currently allowed or appearing in their catalog.

  • Guest
  • Jan 22 2018
  • Needs review
  • Attach files
  • Admin
    Jeffrey Wyckoff commented
    February 8, 2018 15:49

    Review scheduled for 2/12/18